Culture Gallery

SHIPPING
Culture Gallery, offers free shipping through EMS (Express Mail Service) or Registered Mail Service for samples, though the city branches in Posta Towers, Nairobi.

If otherwise advised we can also ship using DHL, FedEx,TNT, UPS and One World courier.
All this shipping companies comes with a tracking number that we forward to you after shipping.

INSURANCE
We insure all the package we send and the charge is included in the shipping rate.So therefore do not worry about the safety of your package as its duly covered and in good hands.

FREE SHIPPING
Culture Gallery reserves the right to use either EMS or Registred Postal Mail Serrvice (for samples) for orders that include Free Shipping. 

We ship our orders via EMS Courier unless otherwise adviced. All orders are insured, a customs number will be provided when the order ships. If you would like to use a different carrier, please contact us.

RETURNS
Culture Gallery is not only confident in the quality of its superior products but desires that you are fully satisfied with your purchase. For this reason, we will accept products returned within 15 days of the purchase date for a full refund of the purchase price or another product of the same pattern of different. Returned products must be in their original packaging and not tampered or used. Culture Gallery will not cover shipping fees associated with returned merchandise.

NON-DELIVERED ORDERS:
A 15% re-shipping charges will be assessed to the customer for all shipments returned to Culture Gallery due the shipment either not being accepted by the customer, the customer not being available to receive the shipment or if the wrong physical delivery address was given.

We therefore advice our esteemed clients to verify their physical shipping address again before shipment is done.

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